Store Policy

Shipping Policy


Shipping takes 2-3 business days. Processing for wholesale & custom orders takes approximately 7-14 business days with an additional 2-3 business days for shipping.

DUE TO Covid-19 PLEASE ALLOW EXTRA TIME FOR SHIPPING. WE HAVE NO CONTROL ON HOW FAST WE RECEIVE OUR MATERIAL FOR CUSTOM ORDERS. WE THANK YOU FOR BARING WITH US DURING THIS INCONVENIENCE. ALWAYS CHECK YOUR EMAILS & DMS. WE ALWAYS KEEP YOU UPDATED !

 

 

 

Refund/ Exchange Policy

Exotic Attire & Lace Lingerie
Because of the intimate nature of the items we sell, we are unable to
return or exchange products unless defective. This is for the health,
safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our facility, they are considered used, and therefore cannot be returned. 

You are responsible for the return shipping fees and will be reimbursed once item is received and inspected. If item(s) are not up to standards no refund will be sent. Any concerns must be brought to our attention within 48 hours of receiving the package (based on delivery date). Any concerns after 48 hours, will be handled based on the situation (NO REFUND IS GUARANTEED).

 

Exotic Toys

No refunds or exchanges. Only exception is defected items, which will result in an exchange.  

Exotic Heels

Exchanges only. Shoes must not be worn, in BRAND NEW CONDITION, in original box. If a credit is due, it will be given as store credit (gift card) for the exact amount. 

 

Once the tracking number is sent, PRETTY BY PURRP LLC, is not responsible for lost, damaged, or stolen packages. You will need to contact your local USPS office in regards to any discrepancies.

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